USER TESTING KEY FINDINGS
Visuals: Users really liked the high usage images throughout the prototype. The structure was described as easy and simple to navigate on multiple occasions whilst testing each user.
Content: The assumption that the content did not need to be lengthy, and instead broken down and simplified was proven correct from the user feedback. The feedback indicated that the simplified content and similar structuring throughout the prototype was favourable and allowed ease of navigation and familiarity. The users enjoyed browsing the additional functionalities and commented their approval.
Functionalities: User testing indicated that some pages/pop ups were not designed efficiently enough for the users to complete tasks successfully. The user found it difficult to locate buttons and icons as they were not visually aligned. These errors predominantly occurred on the Member Portal homepage whereby users found it difficult to identify the edit and save functionalities and had difficulties understanding and locate the Account Settings icon. However, in regards to basic primary functions the users were able to utilise and action successfully.
Alterations: Identified issues were addressed and changed accordingly. This included both functionality changes and visual alterations. Further to these alterations, additional features and amendments were identified to be altered at a later stage. As the primary functionalities worked correctly with only minor adjustments, these changes will be made after the initial launch.